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Frequently Asked Questions (FAQ) 2017-04-15T21:50:57+00:00

Frequently Asked Questions

How do I cancel an order? 2017-04-15T21:45:33+00:00

To cancel an order you must contact us ASAP to process the cancellation. Orders usually ship within 24 hours of being placed. Any orders placed on weekends will be processed or cancelled the following business day.

How do I place an order online? 2017-04-15T21:45:49+00:00

It’s easy! First start by clicking around on our site. When you see a product that you’d like to order, click on the big “add to bag” button. This should send you directly to “Your Bag” page. If you have a promo code, enter this in the “Coupon Code” field near the bottom of the bag page. After updating the product quantity or coupon code, click the “checkout” button below the grand total. The next page will take you to the “Secure Checkout” page. At this point, you’re able to checkout as a guest, register an account. We recommend registering as this will make it so much easier the next time you shop because you won’t have to re-enter all your info. It also makes it easier to log in and check on your order status.

What is Argan Oil? 2017-04-15T21:46:04+00:00

We might be a little biased, but we think Argan Oil the most amazing oil in the world! Our exclusive Argan Oil is 100% natural and 100% organic, and it’s harvested and cold pressed from the nut of the argan tree. Because of its many wonderful benefits, it’s often called “liquid gold.” It’s packed with super-high concentrations of vitamins, minerals and anti-oxidants. We love that it’s loaded with essential fatty acids and Vitamin E which help hydrate and soften your skin, hair, face, body, nails and beyond. Remember, our Argan Oil is of the highest quality and we’re proud that it’s 100% natural and 100% organic. It’s also important to note that our Argan Oil is first cold-pressed, so we don’t cook away the beneficial ingredients during harvesting process.

Do Moroccanoil Products Contain Silicones? 2017-04-15T21:46:13+00:00

Yes. Products such as Moroccanoil Treatment, Moroccanoil Treatment Light, Glimmer Shine, Hydrating Styling Cream, Moisture Repair Shampoo and Conditioner, Intense Hydrating Mask, Intense Curl Cream, Frizz Control, Curl Defining Cream, Extra Volume Conditioner and Weightless Mask all do. Silicones in these products provide a level of protection from heat styling and moisture loss, as well as enhance luster, smoothness and manageability.

Where Can I Purchase Nature Lab Products? 2017-04-15T21:46:24+00:00

Moroccanoil is sold exclusively through partner salons nationwide. Please refer to the salon locator visiting our mobile website via smartphone. The salon locator will use geo-location functionality to pinpoint the clients exact location and route them to specific salons in their area. As a result, Moroccanoil products and locations will be completely visible to all clients who search for them.